rapidCoE powers your Testing or Test Data Management CoE with a sustainable, actionable framework for success
Lifecycle Interactions: Testing Center of Excellence (TCoE)
rapidCoE allows companies to quickly establish a Testing Center of Excellence without the need for elaborate and expensive IT consulting.
Often CoE's have difficulty with growth and sustainability due to lack of governance and structure and ability to "execute" due to misguided roles and responsibilities. rapidCoE provides an execution framework that allows for clear definition of roles and responsibilities for members of the CoE. Specific, discrete capabilities can be assigned on per role basis to enable execution of CoE workflows to achieve high efficiency and lower operational costs across the organization. rapidCoE's "outside-in" approach enables consumers of the CoE to access policies and best practices as a service, thereby reducing expensive, multi-channel interactions with CoE staff members.
Challenges with CoE's
Communicating and enabling best practices across the organization
Project intake and approval
Documentation of activities and best practices
Request management originating from user communities
Achieving and reporting on Service Level Agreements (SLA)
rapidCoE's KnowledgeCenter enables CoE members to publish artifacts for self-service access, including rich, multi-media capabilities
Dyamic forms capability allows for customizable intake and request management specifically tailored for each business process
Complete activity management, with triggered status alerts from inception to completion for each best practice captured and published
A full service model with "outside-in" configurable community profiles enables users to interact with the CoE anytime, anywhere
Elapsed time can be measured at every touchpoint in the CoE for full metrics reporting and analysis